Frequent Questions
Find the answer to your questions.
QUOTATIONS AND BOOKINGS
- What is the cancellation/refund policy? Do you offer any insurance package?
We don’t offer any insurance and this is our cancellation policy:
For cancellations within 30 days of arrival: 100% of the deposit paid is refunded | For cancellations from 29 to 15 days before arrival: 50% of the deposit paid is refunded |
For cancellations from 14 days to 2 days before arrival: 100% of the deposit paid is retained | For cancellations on the day before the arrival or no-show / no show: payment of the full amount of the stay is required |
If the guest decides to leave earlier than the departure date they had originally booked, they won’t receive any refund.
- Can I reserve a specific accommodation or pitch number? And what if I want to stay together with another family?
The assigned number will be shared only when the guest is at the camping for the check-in.
- How to request an offer? How to book?
To confirm the reservation we ask for a 30% deposit which has to be paid up to 7 days from the confirmation. The balance will be paid upon arrival. The payment of the deposit can be done via bank transfer or by credit card; the remnant can be paid with credit/debit card or in cash (American Express not accepted).
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How can I modify the reservation?
We accept changes to what is indicated in the contract at the time of booking confirmation only if communicated to the booking centre or the resort within 15 days before the arrival date.
BEFORE DEPARTURE
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At what time are the check-in and the check-out?
For pitches: check-in from 12pm and until 23 pm / Check-out before 12pm
- What documents do I need to bring?
The documents accepted are: IDs / passport.
If you travel with pets, you also need to bring their vaccinations booklet.
- Can I arrive after the reception is closed?
- Can I arrive before the check-in time? Can I stay in the camping after the check-out?
Check out must be done before 10:00 for accommodations and before 12:00 for camping pitches and you need to leave the Resort/Boutique/Residence as well. The possibility of staying in the campsite after check-out or late check out must be requested in advance and depends on the Management’s authorization.
ACCOMMODATIONS
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Can there be more people than the maximum capacity shown for every accommodation?
If you show up with more people than the maximum indicated, you will be required to pay a penalty.
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What is included in the equipment of mobile homes/tents?
SERVICES
- What is included in the price?
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What is NOT included in the price?
Tourist tax, breakfast/lunch/dinner, air conditioning with climacard (included only 8h per day, after €0,75/hour), Glamping tents DON’T have air conditioning and heating.
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What are the pool rules? When is it open?
The pools are open in the same opening time of the Resort/Residence; the swimming cap is not mandatory; there are no restrictions regarding the swimwear; you can use your own inflatables/floats.
The program is published weekly on our website: www.vacanzecolcuore.com. For some activities you need to make a reservation (pony rides, masterchef, mini-jeep, etc.), while for others you can just show up at the place where the activity will take place.
- Is there animation? For who? When?
The program is published weekly on our website: www.vacanzecolcuore.com. For some activities you need to make a reservation (pony rides, masterchef, mini-jeep, etc.), while for others you can just show up at the place where the activity will take place.
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Is there a barbecue in the camping? Can I bring my own?
Most accommodations don’t have a barbecue, only an electric grill/electric plate. You can bring your own but only if it’s a gas or electric barbecue; charcoal is NOT allowed.
- Extra services on request
Baby bed | €14 per stay |
Baby chair | €12 per stay |
Baby bath | €12 per stay |
Baby set (baby bed + chair + bath) | €30 per stay |
Fridge in the pitch | €10 per day |
Extra cleaning | €60 (one extra cleaning is included every 7/8 days of stay) |
Bed rails | Free |
NOTE: the extras for children can be requested only if you have booked an accommodation.
- Are there charging stations for electric cars?
- Are there any restaurants/minimakets in the resort? Do you offer gluten-free dishes?
Reservations are recommended for the restaurant and can be made directly on site. We have gluten-free options on our menu (Note: there is still a risk of contamination since we don’t have a separate area for these preparations); everything is à la carte: we do not offer half-board or full-board formulas (*NOTE: exception for Park Residence Il Gabbiano).
→ *At Park Residence il Gabbiano it is possible to decide also upon arrival to add breakfast or half board:
Breakfast |
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Half-board (minimum 3 days) |
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- Is there a washing machine?
GENERAL RULES OF THE STRUCTURES
- Are pets allowed?
- Can I leave my car/my motorcycle near the accommodation?
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Can minors come alone at our campsite?
No, there has to be at least one person of age (18+); moreover, if the adult is not the parent/relative/legal guardian of the minor, we will need to receive an email/letter from the parents of the minor in which they say that they allow them to be here with the person of age.
- Can I enter and leave the camping after the reception is closed?