Terms and Policy Emergency Covid-19

Total refund guaranteed in the event that the competent authorities prevent the stay from taking place. The cases for which this condition are applicable are: total closure of the resort, local or national confinement, closure of borders (1)
If the booked resort is not accessible following the provisions of the competent authorities due to Covid
Should there be specific restrictions, imposed by the competent authorities, for the destination of the chosen reort.
If the boundaries between your residence and the resort are closed.
If one of the participants in the stay tested positive for covid or was quarantined by the competent authorities.
If one of the immediate family members is directly affected by Covid, in the only and specific case of hospitalization (2)
(1) In the cases indicated above, it is possible to cancel your stay or change the resort or the period free of charge starting from 7 days before arrival. The change of destination or dates is only allowed at the resorts of the Vacanze col cuore group and is subject to availability. If the competent authorities make it impossible to reach the destination of your holiday, you are entitled, one day before arrival, to a full refund.
(2) it is the customer's obligation to present documentation issued either by the competent authorities or by their doctor as proof and motivation in order to obtain reimbursement.

Info request